Rich Dahl
R.I.P. 7/21/2024
Chris has a valid point, not many people who receive their item in excellent condition will jump up and say " I received mine and it's perfect" but those who received damaged goods will more than likely speak out about it.
With eight older Weber's I have interacted with Weber on numerous occasions. Some of those were not so pleasant, but most were excellent and I was completely satisfied. And yes I did post one occurrence that I thought I was treated very rudely, but not the ones where everything went well.
Overall I think Weber is no different than any other company that has gone to off shore production. To stay competitive and profitable they are doing what lots of others are doing and sometimes it doesn't work as well as they would hope.
With eight older Weber's I have interacted with Weber on numerous occasions. Some of those were not so pleasant, but most were excellent and I was completely satisfied. And yes I did post one occurrence that I thought I was treated very rudely, but not the ones where everything went well.
Overall I think Weber is no different than any other company that has gone to off shore production. To stay competitive and profitable they are doing what lots of others are doing and sometimes it doesn't work as well as they would hope.