Don't know why relating my PERSONAL experience with a place of business (good or bad) makes me "contrarian". I heard for years how good they were and could not wait to get one here in Rockford. First time we tried them the food was in a word disgusting. Not as bad as say White Castle (which leaves a semi permanent aroma of foul grease) but basically flabby, tasteless protein (they said it was chicken). So I figured new restaurant teething pains. Tried them about 5x afterward in various ways. Eat in, carry out, pieces of fried chicken strips, chicken sandwiches always with the same flabby protein, tasteless greasy results. Have not bothered again over the last year or so because they never improved.
Maybe when stores like them come to Rockford they figure they don't have to try. I don't know but I REALLY hate being called names because my EXPERIENCE with an establishment was bad enough to make me not want to patronize them.
I have never tried them in any other locale so on that theory I cannot give a conclusion. Rest assured what they pass off as fried chicken here in Rockford may as well be stray cats for all I can tell. They really are that bad. Not to mention so damn expensive relative to other "quality" fast food places i.e. Culver's, Steak & Shake, Portillo's and a few others there is no reason for me to go there