Dang, I hate to see that! But I am having doubts about the quality control lately, too.
I ordered 2 Smokey Joe Premiums a few weeks ago ( to beat the price increase).
Upon arrival, the Slate SJ was perfect - but the Ivory SJ had several flaws in the paint/porcelain, as well as the insides of the bowl and lid.
At the base of the lid handle, the black undercoating was showing through the Ivory finish.
Weber sent me a new lid pronto but when it arrived, it had the same issues - only fewer of them. The paint on the lid handle is not as bad as on the first lid though, so I will just live with it. Still a little bit irritated, because these 2 will probably just be displays, not cookers.
Good luck in your dealings with Weber. I'm sure they will make it right, but I understand that the time you have spent on this feels wasted.