Follow up on the replacement stones from Pizzaque, arrived today packed extremely well! I had not heard anything for a little longer than I'd expected. So, I called them Tuesday (about ten days in) and I had forgotten they were on the west coast so, I got their machine and left my number. Then, before 1:00 local time, I was on the phone with the SAME KIND WOMAN I HAD ORIGINALLY SPOKEN WITH! I found that surprising and not only did I get the same pleasant customer service person, she REMEMBERED ME! I tell you, in this day and age that is so rare, I will sing the praise of these people pretty loudly. She told me she was sorry for the delay but, they had not received their stock and I should receive the replacements by Friday. I'm impressed with Tanya's skill as a service agent! She is great! She deserves a raise!