Ryan-Arlington
New member
I recently purchased a Build Your Own Master Touch on weber.com, and upgraded to the stainless steel grate. Unfortunately, I was very disappointed when the stainless steel grate broke - on only the second cook.
The welding was very poor as the bars detached from the the circular grate frame (see 1st photo).
I filed a warranty claim online and they sent me a replacement. However, my question is - how do I know they actually sent a stainless steel replacement and not the plated version? There was no part description in the box. And this one looks a bit shinier than the original - kinda has a plated look (see 2nd photo).
Maybe I’m being paranoid. Thanks!
The welding was very poor as the bars detached from the the circular grate frame (see 1st photo).
I filed a warranty claim online and they sent me a replacement. However, my question is - how do I know they actually sent a stainless steel replacement and not the plated version? There was no part description in the box. And this one looks a bit shinier than the original - kinda has a plated look (see 2nd photo).
Maybe I’m being paranoid. Thanks!
