Admitting there are problems and wishing they had it more"finished" before they released it is fine.
But this thread and this board is littered with comments like Weber is now going bankrupt, Weber might completely die because of the SmokeFire, and threatening to never buy another product from them is just absolutely ridiculous.... Especially when the grill has been out a month.
It is extremely rare that any new product launch is perfect and everything works the way it's supposed to. Apple doesn't do that, Samsung doesn't do that, Microsoft sure as hell doesn't do that, and it's not the end of the world that Weber didn't do it on the SmokeFire.
But what everyone on this board should know is that Weber will keep working towards making it right and if I was a betting man I'd bet they will get it right. And yes, the early adopters get the product first and often times that means they get to put up with some crap. Just the way it is. So, yes, my contention is that being a bleeding edge early adopter and expecting it to work to 100% flawless performance IS too much to ask.
And if you really want to get down to the nitty gritty on this, let's look at the fact that the SmokeFire is by far the most complex and truly new technology they've ever attempted that wasn't their innovation. Charcoal grills and propane grills are way easier to create and develop than the SmokeFire. Overnight Weber became a software and computer development company and had to design a whole new concept for them. This is a whole different world for Weber. In my opinion that alone should buy them some patience, especially from their most familiar customers.