Because that's how things work. Do you think infomercials are 100% accurate and describe all their products completely how they actually perform? No, you don't. That's why you don't buy that crap. You use your brain and make a reasoned decision. Why does that process stop because it's a BBQ grill?You actually need to reread what I wrote. What I wrote goes FAR beyond Weber, Frigidaire, GE or whoever. If goes to manufacturers as a whole. If a company makes a claim an item is "designed and built" to perform a task and does not perform that task why is that on me?!