TomRc
TVWBB Pro
Hopefully, it’s a positive experience for you. Despite owning a pickup, I have always refused to offer transport of any type…whether it be delivery of a grill purchased from me or pick up / return on a customer repair project. I’ve also turned away a steady stream of requests for on-site grill repair at the customer’s home.I decided to try offering free delivery within reasonable distance. I haven't put that on my listings before so we'll see how that goes.
We all know how well most of these grills break down without any tools and I can fit them into just about any vehicle by now with all the practice I’ve had. I think that’s good for a customer to see and to be a part of when buying from me. I also think it adds a level of commitment on the customer side for repair projects. If you’re willing to find a way to get it to me and back, it shows that you’re willing to make the investment to make the grill right as well. I’m sure it’s cost me some work here and there but I’m perfectly fine with that being the result.