Jason in CA
TVWBB All-Star
Well, I did it.
Knowing my Comcast/Xfinity bill cost $145 and change I would log in to my bank and send $150 every month without looking at the bill. I wasn't on a promotional plan and they told me this price is fixed unless I make changes to my plan. I did that for several months. A couple weeks ago I actually opened the most recent bill expecting to see about a $30 dollar credit for around months of overpaying. I actually found I was over $40 dollars behind. I suppose they didn't technically lie since they didn't increase the price if you plan on was on. However since I wasn't checking my bills I didn't realize they increased the equipment fees that they charge. I bought my own modem long ago so they can't change for that. but there was no way to get around paying for the boxes they supply to watch TV. like millions of others I've gone in circles with their customer nosuport for years.
Between the equipment fees and the most recent hidden hidden rate increase. for those that don't know what a hidden rate increase is, it's becoming common to take channels that used to be in your package and move them to a higher tear. Technically they didn't raise your cost. but they're moving the popular channels they know people want into the more expensive packages knowing many will switch to the more expensive packages to watch the channels they like. I finally decided to shut down the TV service. since I was getting the double play discount as soon as I shut off the TV service my internet service cost went up. they are the only internet provider in town and they know it so they can do that.
There's more to the story but this post is getting long.
Knowing my Comcast/Xfinity bill cost $145 and change I would log in to my bank and send $150 every month without looking at the bill. I wasn't on a promotional plan and they told me this price is fixed unless I make changes to my plan. I did that for several months. A couple weeks ago I actually opened the most recent bill expecting to see about a $30 dollar credit for around months of overpaying. I actually found I was over $40 dollars behind. I suppose they didn't technically lie since they didn't increase the price if you plan on was on. However since I wasn't checking my bills I didn't realize they increased the equipment fees that they charge. I bought my own modem long ago so they can't change for that. but there was no way to get around paying for the boxes they supply to watch TV. like millions of others I've gone in circles with their customer nosuport for years.
Between the equipment fees and the most recent hidden hidden rate increase. for those that don't know what a hidden rate increase is, it's becoming common to take channels that used to be in your package and move them to a higher tear. Technically they didn't raise your cost. but they're moving the popular channels they know people want into the more expensive packages knowing many will switch to the more expensive packages to watch the channels they like. I finally decided to shut down the TV service. since I was getting the double play discount as soon as I shut off the TV service my internet service cost went up. they are the only internet provider in town and they know it so they can do that.
There's more to the story but this post is getting long.
