Paul Thammaracksa
New member
my question is if they sell the cook box and how much is it if I can't get it through warranty. secondly, any tips or tricks on restoring this baby would be greatly appreciated. thanks in advance.
thank you. I tried registering it last night but it seems to be registered to someone already. I can't even seem to find a serial number but there's a faded tag on the side and I kind of guessed the serial number that I used to try to register it. I'll be giving them a call soon. thanks.Welcome to the forum Paul. First, you should register it with Weber using the serial # on the label on the grill. That will give you the specifications of the grill. Then call Weber to get discounted prices on parts. Not sure what year it was made and if any parts still under warranty.
it's actually propane.Hi Paul, Question is this grill Natural Gas? If so, is that the type of fuel you plan on using?
I'm actually on the phone with them now and was able to register it under our name. currently emailing them pics to see if it's covered under warranty. thank you for your response. And I don't mind Larry at all. I've read through some threads and can understand his fustration with weber.I have successfully registered some as a “Gift” with some success. But, now that you’ve tried it that may be off the table.
Geeze, Larry nice way to welcome a new member, just rain on someone’s parade! Your caveat is not erroneous but, a touch harsh, don’t you think?
Paul, welcome to the forum, Larry is a fabulous source of information and since even he thinks the cabinet is good, you may have some serious investment in parts and labour but, you might end up with something useable.
thanks, I was actually wondering what model it was.Hi Paul, and welcome!
In case you're wondering, this style of Summit Platinum C4 with the "asterisk wheels" was made from 2003 to 2005. C4 includes side burner and dedicated smoke burner.
Best,
Chris
yes i thought so too. i cant complain tbh. ill just have to figure out how to put everything together. the grill came with an incomplete ingnitor kit which i just ordered. ill def keep this thread going and updated.That's a reasonable solution. If the warranty period hasn't expired they really should keep making parts. I will give them credit for at least trying to help you. Since you weren't the original owner you got off lucky. That Platinum version with stainless cabinetry and frame makes that grill worth restoring. Since you are fixing the one major problem, I think you will have a really nice grill when you are done. Keep us posted with restore pictures!
I actually told them it was a gift. and thank you for the welcome.Wasn't meant to be harsh. Just realistic. I find it amazing Weber is covering one part under warranty even when they know full well it's not an original owner. Now just ad one more frustration with Weber. When I originally responded to him BTW it was on another post and it was not clear he had already made the purchase. I had simply done a cut and paste. And I find it so odd how reps at Weber decide on what/who they will cover. I have never explained this one before. My brother is married (relatively recently) to a woman, who had bought a Summit grill under her previously married name. (yes he's her second and she's his third for the record LOL). He asked me to go through it not long ago and I noted there were some things rusted )like the firebox and such, truly what should be warranty that Weber will NOT cover. Why? Because they don't believe she is the original owner, she obviously does not have the receipt to show and it was her ex husband who had actually registered the grill. So now here we have someone new here (welcome btw) who openly tells Weber he bought it used and they GIVE HIM STUFF?! Just count me as SMDH
btw....I think they're sending me the wrong complimentary part. the lady said heat shield, but when I looked at the parts of the grill, the rusted out part is called an ir rain guard or something like that. fortunately I work in a machine shop and our sheet metal fabricator guy said that he can bend that part for me.
nice... sounds like it was worth the hassle lol.This happens often. I think Weber has outsourced some of their customer service to overseas.
I recently warrantied a Kettle for a friend. They were supposed to send a new lid. They sent a new bowl. I told them that they sent the wrong part (sent pictures, tracking numbers, etc...). They placed a new order for another lid, and they sent ANOTHER BOWL!!! They finally ended up getting it right the third time.
My friend gave me the two extra bowls since he has no use for them. Kind of neat since they are the new bowl with the new "P-shaped" bottom vents. LOL