I have been a Weber ONLY enthusiast for over 35 years. Only BBQ grill I have ever owned. Grill 3-4 times a week except in the dead of winter (Indiana).
Bought their new Master Touch in May. Read many reviews online confirming WEBER was the still the best.
But HOUSTON, I have a problem.....Specifically, you have to squeeze really HARD on 2 metal rods that comprise the new "handle" to release the ash catcher. Honestly, my hand hurts at the mere effort required.
BTW: I am a 61 year male that works out with weights 2-3 times a week. Play racket sports, golf, etc. And my son, age 27, has the same complaint. (This is just like squeezing one of those hand-held spring loaded devices to pump up ones forearms/wrists. Only instead of a nice thick handle, Weber gives us 2 pieces of metal about a 1/4" thick to grab onto and SQUEEZE.)
Their "old" style ash dump had a similar metal handle; but it simply/easily turned or rotated to be released. That was what I thought I was getting again . . .
I spoke to the Weber phone customer service about this issue after struggling a couple of times trying to empty the ash catcher. They indicated a few women had complained. As a hopeful remedy, they sent a new piece/part. Just opened it today. Sadly - Same problem. Same handle. Same effort/pain to squeeze together bare metal.
Called them back today to ask if this is "pilot error" on my part. In other words, what am I possibly doing wrong? Her answer was "Nothing"; just their design. Ask for a refund. Wow.
Folks, am I crazy? Anyone else struggling to remove the ash catcher? And really wonder why am I NOT seeing this objection posted online anywhere?
I cannot imagine buying a different brand; but this is a true deal breaker for a guy that empties the ash catcher once a week. . .
Thus I ask for your Help/Solution!
Thank you, ScottD
Bought their new Master Touch in May. Read many reviews online confirming WEBER was the still the best.
But HOUSTON, I have a problem.....Specifically, you have to squeeze really HARD on 2 metal rods that comprise the new "handle" to release the ash catcher. Honestly, my hand hurts at the mere effort required.
BTW: I am a 61 year male that works out with weights 2-3 times a week. Play racket sports, golf, etc. And my son, age 27, has the same complaint. (This is just like squeezing one of those hand-held spring loaded devices to pump up ones forearms/wrists. Only instead of a nice thick handle, Weber gives us 2 pieces of metal about a 1/4" thick to grab onto and SQUEEZE.)
Their "old" style ash dump had a similar metal handle; but it simply/easily turned or rotated to be released. That was what I thought I was getting again . . .
I spoke to the Weber phone customer service about this issue after struggling a couple of times trying to empty the ash catcher. They indicated a few women had complained. As a hopeful remedy, they sent a new piece/part. Just opened it today. Sadly - Same problem. Same handle. Same effort/pain to squeeze together bare metal.
Called them back today to ask if this is "pilot error" on my part. In other words, what am I possibly doing wrong? Her answer was "Nothing"; just their design. Ask for a refund. Wow.
Folks, am I crazy? Anyone else struggling to remove the ash catcher? And really wonder why am I NOT seeing this objection posted online anywhere?
I cannot imagine buying a different brand; but this is a true deal breaker for a guy that empties the ash catcher once a week. . .
Thus I ask for your Help/Solution!
Thank you, ScottD