Last weekend, I noticed a bit of a lean to my 2014 26.75" kettle. Of course, I didn't really notice it until it had a load of charcoal in it. The welds where the leg mounts are welded to the grill were rusted apart. One of the wheeled legs was down to one weld that was holding while the mount that held the non-wheeled leg has one weld rusted through. I got though my cook of burgers and poppers without incident. I called Weber Monday morning and a new bottom bowl was sent to me under warranty. It arrived on Wednesday and I spent a bit of time in the hot Houston sun transferring the parts over. The leg mounts came off the bowl before I could twist the legs themselves off, even with a bit of penetrating oil helping.
I am impressed with Weber's customer service in getting a replacement bowl to me without any hassle or photos required. I am just a bit disappointed in how quickly the rust occurred. My 2001 silver kettle lasted tough thousands of pounds of charcoal, being disassembled and dragged to numerous events and being kept outside in Western New York winters and Houston summers. It only was replaced in 2014 when the handle just about rusted though the lid. This one failed and rusted after just four Houston summers. Maybe it was just a bad batch of powder/porcelain coating that failed. The porcelain had rusted off in a circle around the mounts. I need to get around to finding a new photo hosting site so I can post a picture or two.
I am impressed with Weber's customer service in getting a replacement bowl to me without any hassle or photos required. I am just a bit disappointed in how quickly the rust occurred. My 2001 silver kettle lasted tough thousands of pounds of charcoal, being disassembled and dragged to numerous events and being kept outside in Western New York winters and Houston summers. It only was replaced in 2014 when the handle just about rusted though the lid. This one failed and rusted after just four Houston summers. Maybe it was just a bad batch of powder/porcelain coating that failed. The porcelain had rusted off in a circle around the mounts. I need to get around to finding a new photo hosting site so I can post a picture or two.