ManuelRojas
New member
Hi guys,
Greetings from Chile, i have a question about weber's warranty. I sent an email to weber Chile because the flavorizer bars on my grill started to rust on both sides (not SS ones, the coated ones), my grill is almost new, bought on august 2022, i keep it really clean, and in my last deep clean i notice that issue. Chilean Weber CS responded that the warranty can be claimed just once on the entire warranty period (10 years) what is just ridiculous for me, and recommended to save that warranty to something more important and expensive to fix, so they told me to buy the flavorizer bars from their store (100 bucks).
How in the world a 10 years warranty can be claimed just one time?? i should wait until my grill is almost dead? it doesn't make any sense for me.
So i came to you with this question, is this how weber's warranty works in the US too?, i really doubt it, but i preffer to confirm, should i complaint about it? because that doesn't appear in anywhere.
here are some pics from the bars (sent to Weber and how i keep my grill.
thanks in advance for your help.
PS: i'm very happy with the grill is just great btw.
Greetings from Chile, i have a question about weber's warranty. I sent an email to weber Chile because the flavorizer bars on my grill started to rust on both sides (not SS ones, the coated ones), my grill is almost new, bought on august 2022, i keep it really clean, and in my last deep clean i notice that issue. Chilean Weber CS responded that the warranty can be claimed just once on the entire warranty period (10 years) what is just ridiculous for me, and recommended to save that warranty to something more important and expensive to fix, so they told me to buy the flavorizer bars from their store (100 bucks).
How in the world a 10 years warranty can be claimed just one time?? i should wait until my grill is almost dead? it doesn't make any sense for me.
So i came to you with this question, is this how weber's warranty works in the US too?, i really doubt it, but i preffer to confirm, should i complaint about it? because that doesn't appear in anywhere.
here are some pics from the bars (sent to Weber and how i keep my grill.
thanks in advance for your help.
PS: i'm very happy with the grill is just great btw.
Attachments
-
IMG_1143.JPEG171.4 KB · Views: 20
-
IMG_1144.JPEG157.4 KB · Views: 20
-
IMG_1142.JPEG222 KB · Views: 16
-
IMG_1138.JPEG192.5 KB · Views: 16
-
IMG_1139.JPEG149.6 KB · Views: 16
-
IMG_1137.JPEG182.3 KB · Views: 16
-
IMG_1136.JPEG166.9 KB · Views: 16
-
IMG_1135.JPEG178.7 KB · Views: 16
-
IMG_1147.JPEG232 KB · Views: 15
-
IMG_1146.JPEG172.9 KB · Views: 19