It took some footwork. When I first went to Ace with the issue, they said I'd need to talk to Weber, and work it out with them. After Weber stopped being helpful, I went back to Ace and talked to the owner, and things started happening.Nice that ACE took it back. It's one of the things you'd never see happen at a Home Depot or such.
A day later - Weber also said they'd take the grill back.