I have recently acquired a 2008 Weber Genesis E-320 and don't know where to start my rehab project. I am doing this project on the cheap because I recently rebuilt two other 20 year old Weber Genesis 1000 Redheads for friends and family.
I called Weber customer care and they said they don't understand how it is possible that the hood is rusting and it is not covered under warranty since I am the 2nd owner. So I am S.O.L. on warranty replacement of any of these parts. The not so nice Weber rep stated I should sand the rust out and repaint it with bbq paint from home depot. Thanks for the not so great advice lady. She started out not helpful and ended up being down right rude by the end of the call because I was not the original owner. I don't know how you all get warranty parts as second or third owners. I am up the creek without a paddle.
So where should I start guys/gals?
I called Weber customer care and they said they don't understand how it is possible that the hood is rusting and it is not covered under warranty since I am the 2nd owner. So I am S.O.L. on warranty replacement of any of these parts. The not so nice Weber rep stated I should sand the rust out and repaint it with bbq paint from home depot. Thanks for the not so great advice lady. She started out not helpful and ended up being down right rude by the end of the call because I was not the original owner. I don't know how you all get warranty parts as second or third owners. I am up the creek without a paddle.
So where should I start guys/gals?
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