I got my weber a couple of weeks ago, and I noticed the center section was a little wobbly, indicating it was out-of-round. But, I didn't think it was that bad, and I wanted to smoke something, so I decided to live with it hoping the buildup of smoke and grease would tighten it up somewhat.
This past weekend, during a windy smoke, my wife saw my (empty) smoker wobbling a little and decided that I needed to do something about it.
A quick call to Weber CS, and I've got a new center section coming. Even after I told her that I had smoked with the old one several times, she said that was no problem. They instructed me to put the old section in the box the new one comes in and call for pick-up, which is no problem. The woman on the phone (Sandy.....VERY helpful and polite....give her a raise weber!) told me that Weber QA wants to inspect 2007 parts to see what's going on. That actually makes me feel better than not sending it back at all.
Weber customer service is definitely first rate.
Amazon is no slouch either. I've bought a lot of stuff from them over the years, and on the rare occasion I do have a problem, Amazon has ALWAYS made things right, no questions asked.
Dupree, I know what you mean about Sears customer service. I had them repair an 11 month fridge under warranty. They don't diagnose. They replace the cheapest part that may be causing the problem. By the time they finally fixed the right part, it was three trips later and me calling their corporate customer care from the local store managers office (he didn't like that....
)
