Hi everyone,
Here's what I know so far about the loss of posts yesterday.
We lost all posts between 6/8/18 8:26PM PST and 6/9/18 1:25PM PST. On Saturday night, I submitted a support ticket to our hosting/support provider. They said, "we have migrated your server in an emergency matter to a new one as the data center we used to use is having major routing issues,".
I will be asking the support staff more questions on Monday about what kind of "emergency matter" occurred and how it is that 17 hours worth of posts were lost in the process. I can only assume that after setting up the new server they simply installed the last backup which was 17 hours old at that point, resulting in loss of posts. I am also concerned that I was not notified of this "emergency matter" and only found out about it after submitting a support ticket.
So, there are more questions to be asked and answered. I'll let you know what I find out.
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LMichaels reports that his computer has flagged old threads and posts as "new". I had the same experience. This behavior is controlled by a cookie that the forum software places in your browser that records the date/time of your last visit. I can only assume that this cookie was overwritten during the first visit to the forum after the server migration, resetting all posts to "new" status. Moving forward this behavior should return to normal.
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I have noticed there is some email weirdness going on with emails generated by the forum mail server. This has also happened in years past when we have gone through planned server migrations. This can affect any/all of the emails generated by the forum mail server, including registration emails, daily subscription notifications, sending private emails between members, and so on. I'll be working with the support team to correct this. Thanks for your patience if you are experiencing email abnormalities from the forum.
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On a more serious email note, it seems that some email hosting services including Microsoft, Comcast, and AT&T are treating the forum's new IP address as a spam address and are rejecting emails for that reason. The support team is aware of this situation and is working to address the issue with these hosting services.
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That's all I know for now. I'll post further updates when I have more information.
Best regards,
Chris