Zwilling, extraordinary customer service experience

[Brett-EDH]

So, a few of my Zwilling Professional S knives have reached their end. I submitted a warranty claim today via Zwilling along with supporting pics.

Knives I bought back in 1994/1995 are being replaced, no charge, due to their aging and failing over many years' use.

I knew I spent a lot when I bought these, then. Probably over $400 originally and my collection today is likely over $1,000 $1,800+ (i just added up what I have) in total value.

But when a company, within just a few short hours of submitting a claim, advises me that my entire claim (4 knives) are fully covered, I am reminded why I bought these.

A client for life. I swear by my knives, and even the small bits of fingers I've sliced up over the years.

Mad respect for Zwilling who are committed to excellent service. I am humbled to receive some new knives that will likely outlast me at this point.

You get what you pay for in life. Cheers to extraordinary experiences.

 

[GrantT]

Very cool....never even thought of warranty on mine. I have a lot of the Professional S as well, and one in particular (my chef) is definitely the worst for wear....I've had them forever as well...but I suspect their warranty does not cover normal wear...what was wrong with yours?

 

[Brett-EDH]

Very cool....never even thought of warranty on mine. I have a lot of the Profession S as well, and one in particular (my chef) is definitely the worst for wear....I've had them forever as well...but I suspect their warranty does not cover normal wear...what was wrong with yours?

the warranty does cover normal wear. my 6.5" chef's Pro S knife's handle cracked at the rivet. fully covered under warranty.

my boning knife boke in half around 15 years ago and sat in a drawer. covered.

a rivet on my pairing knife is falling off/rusting out. covered.

my 6" slicing/utility knife lost a rivet cap and the tip of the knife cracked off years ago. covered.

recco: take pics of your issues and do a chat session with customer service. this worked for me and i was blown away with the service level i received from their team. they'll request the pics and advise how to best proceed.

 

[Timothy F. Lewis]

Wow, that’s pretty cool!

 

[LMichaels]

I wonder about German made Henckel knives. They're made in the same factory. Part of the same corporate.

 

[Timothy F. Lewis]

I’ve got a Henckles that the handle cracked on probably after the first year.

 

[LMichaels]

And quite honsestly I did not know they were the same company until I went to the factory in Germany

 

[Ed P]

Just so happens there's a Front Page deal on Slickdeals for Zwilling knives, if any of you want to round out your collection. I followed the link and got a popup for 15% off , too, but I don't know if these deals can be stacked.

Zwilling Knife & Staub Cast Iron Cookware: 8-Pc Zwilling Four Star Knife Block Set $200 & More + Free S&H

Zwilling [zwilling.com] has Select Zwilling Knife & Staub Cast Iron Cookware on sale as listed below. Shipping is free on orders $59+. Available:4" Zwilling Four Star Paring Knife [z

slickdeals.net

 

[Brett-EDH]

Just so happens there's a Front Page deal on Slickdeals for Zwilling knives, if any of you want to round out your collection. I followed the link and got a popup for 15% off , too, but I don't know if these deals can be stacked.

Zwilling Knife & Staub Cast Iron Cookware: 8-Pc Zwilling Four Star Knife Block Set $200 & More + Free S&H

Zwilling [zwilling.com] has Select Zwilling Knife & Staub Cast Iron Cookware on sale as listed below. Shipping is free on orders $59+. Available:4" Zwilling Four Star Paring Knife [z

slickdeals.net

the sale is on the Zwilling website itself: https://www.zwilling.com/us/sale/cutlery-sale/

 

[Brett-EDH]

Here's a 20% off coupon link if you'd like to use it. Zwilling gave this to me to share. No limit on how many people can use the link.

Special Offer for Friends

Get 20% off your first order at Zwilling

www.talkable.com

offer is valid to new customers at zwilling.com

@Chris Allingham, feel free to delete this if i am in violation of your T&C's. i mean no harm here.

 

[Timothy F. Lewis]

Not this time Enablers! I’m stupid good on cutlery, even though it is a weakness of mine.

 

[Brett-EDH]

Not this time Enablers! I’m stupid good on cutlery, even though it is a weakness of mine.

buying stuff you don't need is due to enablers. buying stuff you do need is due to friends.

with gifting season coming, this is a nice way to give something to someone you actually care about.

last year, my kids (all 3) got the same cookbook from me. this year, i will likely buy them a specialty knife to help them build their lifetime collection.

i have purchased only one non-Zwilling knife in the past 20 years. it was the Mercer trimming knife off of Amazon. the Mercer doesn't hold an edge like zwilling but since i know that, i always run it across the steel before each use. it serves its purpose well. and for what it cost, i can survive using and owning it.

 

[Timothy F. Lewis]

Remember, one must never “Give” a knife, (Symbolic of severing the relationship) a coin stuck to the package and returned to the giver is a common practice.
I usually just ask for a nickel.

 

[Ed P]

Remember, one must never “Give” a knife, (Symbolic of severing the relationship) a coin stuck to the package and returned to the giver is a common practice.
I usually just ask for a nickel.

The things you didn't know you didn't know! I can't recall ever giving a knife as a gift, fortunately. I've always just stopped communicating with the person.

EDIT: I had a "friend" who reached out to me from prison one time. I thought he wanted to reform his life but instead he tried to talk me into ... well, out of respect for Chris, ... I don't think I could have sent him a knife, though, so I just dropped him as a friend. Funny when you think about it!

 

[Michael Chen]

Remember, one must never “Give” a knife, (Symbolic of severing the relationship) a coin stuck to the package and returned to the giver is a common practice.
I usually just ask for a nickel.

I've done the coin attached to the package, and I've also wrapped gifted the knife wrapped in a dollar before.

 

[DanHoo]

Not this time Enablers! I’m stupid good on cutlery, even though it is a weakness of mine.

You need these knives.

They are the droids you've been looking for.

 

[Mark Foreman]

So, a few of my Zwilling Professional S knives have reached their end. I submitted a warranty claim today via Zwilling along with supporting pics.

Knives I bought back in 1994/1995 are being replaced, no charge, due to their aging and failing over many years' use.

I knew I spent a lot when I bought these, then. Probably over $400 originally and my collection today is likely over $1,000 $1,800+ (i just added up what I have) in total value.

But when a company, within just a few short hours of submitting a claim, advises me that my entire claim (4 knives) are fully covered, I am reminded why I bought these.

A client for life. I swear by my knives, and even the small bits of fingers I've sliced up over the years.

Mad respect for Zwilling who are committed to excellent service. I am humbled to receive some new knives that will likely outlast me at this point.

You get what you pay for in life. Cheers to extraordinary experiences.

Thanks Brett
I have 2 pro S knives suffering from 25 years of use. I’ll reach out to them.

 

[Tim Campbell]

I've done the coin attached to the package, and I've also wrapped gifted the knife wrapped in a dollar before.

That's cool as heck.

 

[Brett-EDH]

Update: I received all my new replacements today. all NIB, first quality knives. i am beyond happy and excited to use these. hopefully i remember to tuck in those fingertips.

 

[Tim Campbell]

Update: I received all my new replacements today. all NIB, first quality knives. i am beyond happy and excited to use these. hopefully i remember to tuck in those fingertips.

Yeah, do that