Darian Hofer
TVWBB Pro
I will be as pissed as you if all this work does not produce food you are happy with.Hi Chuck, yes, finally I got it working. I had to struggle quite a bit. The problem was that the reset instruction was missing an important piece of information. Unless you do this important step, I realized that the connection will not happen and the controller will show the frozen screen. That important step is that you need to disconnect from the grill first and then reconnect. If one does not disconnect from the previous connection (on your Weber connect app on your phone) to the grill, this connection will prohibit the new connection request coming from the factory resetted grill. I hope this makes sense. The situation is like this. From your phone you already have a connection to your grill. However, that connected grill is trying to connect since it is now newly resetted. So, the previous connection, which is bogus now is blocking the new connection because it is coming from a grill which you already have connection with. There should be software workaround for this but for now, we have to live with an extra step to enable this factory reset process.
Lew and Darian, perhaps we should keep this information somewhere so that whoever needs to reset in the future does not have to go through the trouble. I spent whole day trying to figure out what is going on and was not able to test the grill. Will do that tomorrow. BTW, it has come out of recovery mode and the sw is updated.
But I’m happy all the cleaning and resets are completed.