Ninja Woodfire issue

[LMichaels]

Well I fixed the smoke issue with those brushes but now the control panel is delaminating. Wrote to Ninja and I'll see what can be done

 

[Mark Foreman]

Whoa. The delamination you are experiencing is not good. Does the thing get hot all over?

 

[LMichaels]

No it doesn't. I've written to Ninja. They promise 6 hour response time but that was as of mid day yesterday. So, not much in the way of answers yet

 

[LMichaels]

Well surprise of all surprises. I get an email yesterday. Indicating, while there is no warranty left on my unit to please give them a call. I connect with a very nice lady who proceeds to tell me they will send me a new base unit frees of charge except for shipping cost ($10). Absolutely amazing.

 

[JKalchik]

That's pretty impressive. Also indicates to my cynical little mind that this may be a known issue.

 

[LMichaels]

Yeah mine too. But they stepped up rather than the old "too bad so sad" line

 

[Chris in Louisiana]

It's nice to hear of a company doing the right thing in a situation like yours.

 

[Jon Tofte]

I am so glad to hear that, Larry! Says a lot about Ninja as a company. I enjoy using my smaller unit, but I am sure not nearly as often as you use yours. So far, I have not had any issues with mine. Besides doing a nice job of adding smoke flavor to simple grilling, it gets called on to do duty as an air fryer as well. I only wish I had gotten the larger model like you have, but most of the time for just three of us, the one I have is OK.

 

[LMichaels]

Yes the nice thing about the XL is it's got substantially larger grilling area and doesn't take up any more physical space