Grillight: excellent customer service


 
DanHoo

DanHoo

TVWBB Olympian
Several years ago I was given a set of grillight BBQ tools as a birthday gift. I like that they have an LED flashlight to light up my winter grilling, and I use the tongs and spatula all the time.

The spring in the tongs broke around Christmas. I looked into replacing the spring and thought I'd ask them what size/strength it was since there are lots of springs out there. I sent an email to the address listed on their website, got a reply the next day asking for my mailing address and they would send a replacement. I was expecting a spring, yet a few days later to my surprise I received a replacement set of tongs.

Awesome !

I thought I'd share the excellent customer service here, and also recommend these for anyone that has poor lighting at their grilling spot.


www.amazon.com

Grillight

Grillight Premium Grill Accessories stand head and shoulders above the crowded accessory market with unique, patented features that you are sure to love.
www.amazon.com
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DanHoo said:
Several years ago I was given a set of grillight BBQ tools as a birthday gift. I like that they have an LED flashlight to light up my winter grilling, and I use the tongs and spatula all the time.

The spring in the tongs broke around Christmas. I looked into replacing the spring and thought I'd ask them what size/strength it was since there are lots of springs out there. I sent an email to the address listed on their website, got a reply the next day asking for my mailing address and they would send a replacement. I was expecting a spring, yet a few days later to my surprise I received a replacement set of tongs.

Awesome !

I thought I'd share the excellent customer service here, and also recommend these for anyone that has poor lighting at their grilling spot.


www.amazon.com

Grillight

Grillight Premium Grill Accessories stand head and shoulders above the crowded accessory market with unique, patented features that you are sure to love.
www.amazon.com
View attachment 106313
Click to expand...

These look awesome......
I grill half the year in a very hard to see location......
I have bought rechargable lights but the angles needed to see the grill while cooking are hard to make visable.
These pages make me buy things.......all of you are enablers.
 
Darryl - swazies said:
These look awesome......
I grill half the year in a very hard to see location......
I have bought rechargable lights but the angles needed to see the grill while cooking are hard to make visable.
These pages make me buy things.......all of you are enablers.
Click to expand...

I highly recommend the tongs and spatula.

I was given a set of four which included:
Tongs: Use the most
Spatula: Use second
BBQ fork: rarely use
BBQ brush: rarely use

batteries last a long time and the flashlight part is easy to remove so the tools can go into the dishwasher.


#ENABLEOTHERSTOSPENDTHIERMONEY :D
 
Here's a pic showing the tools and an Oxo 12 inch tong for size comparison.

note that the batteries are held in a carrier that comes out completely. This was great as I had a duracell battery leak and I was able to remove the battery carrier and clean it up with some vinegar.


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JKalchik said:
You're just now coming to this conclusion? :ROFLMAO:
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No no......I have thought this for a long tima and even played along.......I'm jus starting to blame people for it now........;)

I bought so much stuff I honestly have no room left.......zero......not for any new grills or any new toys for grills.....heck I don't even have any more room for more than the 25 bags of charcoal I have now.....apparently I would think I need more charcoal.
 
Darryl - swazies said:
I bought so much stuff I honestly have no room left.......zero......not for any new grills or any new toys for grills.....heck I don't even have any more room for more than the 25 bags of charcoal I have now.....apparently I would think I need more charcoal.
Click to expand...
Sounds like you need some extra space. :coolkettle:
 
I do want extra space......
I want to move....they way that they made things now is that is not possible for me to move...not with my sanity anyways.....
I want to do something along the same idea as Chuck....for a long while now too......
You would think if you paid off your first house and then you would have lots to sell and get a new place with a small mortgage....upgrade one may say........yeah right......
I can sell my house now for 3 times what I paid for it.......but.......the next house ( using averages ) would put me into a mortgage at about 3 times what my original mortgage was......
So if I put ALL the money down towards the next house purchase.....I am going to be somewhere in the neighbourhood of a half million dollar mortgage.....this is something I cannot deal with at this stage in my life.........
The dream is gone??????
Just ranting.....
But yes I need more room for some stuff.......
 
Moving isn't in my plans for a while so I need to work with my space constraints.

I need to start by getting rid of stuff. Moving forces you to make choices on what to keep and move. I should do a practice run and try reduce my stuff by half.

So, does anyone want a kettle or a Silver B or a front control genny 310?
 
DanHoo said:
Moving isn't in my plans for a while so I need to work with my space constraints.

I need to start by getting rid of stuff. Moving forces you to make choices on what to keep and move. I should do a practice run and try reduce my stuff by half.

So, does anyone want a kettle or a Silver B or a front control genny 310?
Click to expand...
I want that maroon Genesis Platinum lid, we'll talk in the spring. The odds of me finding one in the wild are pretty slim and I really like it for a restoration.
 
DanHoo said:
Several years ago I was given a set of grillight BBQ tools as a birthday gift. I like that they have an LED flashlight to light up my winter grilling, and I use the tongs and spatula all the time.

The spring in the tongs broke around Christmas. I looked into replacing the spring and thought I'd ask them what size/strength it was since there are lots of springs out there. I sent an email to the address listed on their website, got a reply the next day asking for my mailing address and they would send a replacement. I was expecting a spring, yet a few days later to my surprise I received a replacement set of tongs.

Awesome !

I thought I'd share the excellent customer service here, and also recommend these for anyone that has poor lighting at their grilling spot.


www.amazon.com

Grillight

Grillight Premium Grill Accessories stand head and shoulders above the crowded accessory market with unique, patented features that you are sure to love.
www.amazon.com
View attachment 106313
Click to expand...

That's awesome, Dan. They must be well-liked because they're currently unavailable.

Regarding the button; do you have to hold it down for light, or is it click on, click off?
 
Heck, I might just duct tape a mag light to my tongs!
YES, this place is full of enablers! Dan says I need a 22” WSM! That’s way more room to occupy than I can store! Ive already bought a small shed, unless the walnut tree falls on the garage and will allow the construction of a bigger garage, I don’t think I’m going to have room for another flashlight!
 
I sympathize with you Dan-I just went through downsizing and parted with my Performer kettle. Seems they're getting harder to sell as folks strive for simpler/easier.
 
BobH-SCW said:
I sympathize with you Dan-I just went through downsizing and parted with my Performer kettle. Seems they're getting harder to sell as folks strive for simpler/easier.
Click to expand...

the kettles were rescues and don't owe me anything. I may plant basil in one this summer.
 
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