I have a masterbuilt. Works great, price is right too. I got it for a present 2 years ago. After my first 'seasoning' run, I saw the seal on the top was creased, not sealing perfect. I called their 800 number, after 5 minutes they said they'll ship me a whole complete door assembly. I said no, just send me a new seal, I'm handy enough to install it. They said no, because I shouldn't have to mess around with it. I was impressed. They also shipped it overnight!