Auger Not Turning

[JimK]

Welp, had my first real issue on the Sear+ the other day after over a year of 'set it and forget it'. I went out and started it up as I often do, setting the temp to 425 in preparation to grill some chicken breasts. Forgetting that I could just check the app for status, I went back out about 10 minutes later to see where the temp was. It was still reading the air temp (about 84 degrees that day). I shut it down and cooked on the Genesis that night. Unplugged the Sear+ thinking that might 'reset' something. A couple days later, I went back out to do some testing. I started up the grill and went back out to check about 10 minutes later. Same result. The fan was running, and after removing the grates and flavorizer bars, I confirmed the glow plug was, in fact, glowing. But the auger wasn't spinning at all and the fire pot was empty. Just submitted a case with customer service (frustrated that I could not find a phone number to just call directly). Aside from this, the grill has been flawless for over a year. Hoping it's an easy (and permanent) fix.

 

[LMichaels]

Welp, had my first real issue on the Sear+ the other day after over a year of 'set it and forget it'. I went out and started it up as I often do, setting the temp to 425 in preparation to grill some chicken breasts. Forgetting that I could just check the app for status, I went back out about 10 minutes later to see where the temp was. It was still reading the air temp (about 84 degrees that day). I shut it down and cooked on the Genesis that night. Unplugged the Sear+ thinking that might 'reset' something. A couple days later, I went back out to do some testing. I started up the grill and went back out to check about 10 minutes later. Same result. The fan was running, and after removing the grates and flavorizer bars, I confirmed the glow plug was, in fact, glowing. But the auger wasn't spinning at all and the fire pot was empty. Just submitted a case with customer service (frustrated that I could not find a phone number to just call directly). Aside from this, the grill has been flawless for over a year. Hoping it's an easy (and permanent) fix.

Keep us all informed

 

[Bob Erdman]

I'm guessing it's the shear pin on the auger. Did the display show any error codes?

 

[JimK]

I'm guessing it's the shear pin on the auger. Did the display show any error codes?

No error codes. My guess is the pin as well. Weber wrote back, asking me to pull the auger and send pics. Its pouring today, so it'll have to wait.

 

[timothy]

Bummer no e code but I guess the shear pin did it's job.

 

[Bruno]

Had some pellets turn to damn near concrete after sitting for a long time.

Cleaned out the auger and it fired right up.

 

[ChuckO]

I would be very curious to see the auger assembly, post some pictures of that bad boy when you get it pulled

 

[Don D.]

As Bruno stated , pull and clean auger first. You'd be surprised how much wood dust can get in there

 

[Derrick H]

I would be very curious to see the auger assembly, post some pictures of that bad boy when you get it pulled

Yes. Hopefully it is just a matter of cleaning the auger.

 

[Bob Erdman]

When cleaning out the auger/tube, give the hopper a good cleaning too. Pellet dust accumulating in the hopper may have contributed to my recent burn back.

 

[JimK]

Have today off so I took the auger assembly out this morning. Everything was dry and intact in the tube. Nothing jammed or cemented in there. But it looks like the pin holding the auger onto the motor disintegrated and sheared off. I sent the requested pics into Weber this morning and am waiting to hear back. Part of me was hoping it was just a jam so I could be cooking on it again this weekend. Guess I'll have to wait.

 

[timothy]

Was the pin a cotter pin or a nut and bolt?
No remnants of the pin?

 

[Derrick H]

That

Have today off so I took the auger assembly out this morning. Everything was dry and intact in the tube. Nothing jammed or cemented in there. But it looks like the pin holding the auger onto the motor disintegrated and sheared off. I sent the requested pics into Weber this morning and am waiting to hear back. Part of me was hoping it was just a jam so I could be cooking on it again this weekend. Guess I'll have to wait.

View attachment 100397

View attachment 100398

That's unfortunate. I was hoping that it was something simple. I hope Weber takes good care of you.

 

[JimK]

Was the pin a cotter pin or a nut and bolt?
No remnants of the pin?

No remnants, other than what is in the hole.

 

[JimK]

That


That's unfortunate. I was hoping that it was something simple. I hope Weber takes good care of you.

The wrote back, confirming my address so they could ship me 'a replacement'. Haven't confirmed what the replacement is. Maybe a new grill?

 

[timothy]

Almost looks like a weld.

 

[Derrick H]

The wrote back, confirming my address so they could ship me 'a replacement'. Haven't confirmed what the replacement is. Maybe a new grill?

Probably a replacement auger/motor. They sent me one after mine failed. The one they sent had issues too.

 

[Timothy F. Lewis]

Genius! Broken shear pin $.08, replacement motor and auger, $50.00 seems a little odd.
(prices are purely conjecture)no bearing on reality whatsoever.

 

[Bob Erdman]

If you are lucky they will send a new motor, and an auger nut & bolt. The nut from my auger bolt went missing or was never installed and they sent a replacement nut & bolt.

 

[JimK]

Probably a replacement auger/motor. They sent me one after mine failed. The one they sent had issues too.

Did the motor itself fail, or just the connection to the auger?