I bought a EP-330 from a dealer on Amazon back in May. Grill arrived in a pristine carton and strapped to a pallet. Each SS side table was seperately packaged in it's own box. The right panel was severely damaged, crushed in fact, and sitting in a nice, pretty box!
I called Weber CS and they had a replacement to me in two days. Then a couple weeks later I noticed a 1" hairline crack in the firebox sidewall. Called Weber CS and spoke with a real nice lady who sent me two oven mitts for my trouble (which I have no use for but nice gesture). The firebox ended up on back order and no one could give me an answer on a delivery time frame. Suddnely it arrived one day out of no where five weeks later.
For me, the delay wasn't a big deal since my original firebox is working fine except for the minor flaw. After inspection, I placed the packaged firebox up in the rafters of my garage for future use if needed. I figure when it goes, I have the part on hand.