Fred Smith
TVWBB Super Fan
We just had the first cook on it today using the griddle insert. Lit the grill no issues, let it warm up to about 400, and flat, no heat. Seems like the grill could not get past 300+ degrees and what should have taken 5-10 minutes took 45 to cook. We were making Philly steak and veggies. The burners were both set to high yet I felt like they were on low. Played around with thr knobs to make sure they weren't loose and even took the flavorizer bar out to look further. Couldn't find anything obvious but the flame didn't change much from low to high. Considering the condition this grill was in when I bought I don't expect this and having tested during the cleaning it hit 600 no issues. So what did I do wrong?? I'll be calling Weber in the morning for support but figured the support might be faster here. Thanks.