Weber CS

[Donna Shegonee]

Weber Customer Service is awesome. I purchase a new WSM 18.5 which was delivered Last Friday 11/14 & I assembled it Saturday Morning. Well once assempled I discovered it was badly damaged (center section) I called CS & they had me provide pictures & thus sent me a New center section & new Hardware, which was Shipped On Monday & it arrived today. I now have a working smoker & am a very Happy Camper.

 

[Jim Lampe]

very cool Donna!
now, keep that damaged midsection to double your WSM... you'll be able to hang meat now with no problems..

 

[Donna Shegonee]

I would have to order another door for it, but thats an idea

 

[ChuckO]

Congrats on your new WSM Donna
Are you really gone?

 

[~Mark~]

I've delt with Weber CS twice, and both times they were awesome. Nothing but good to say for them.

 

[J E Rice]

Ditto, Ditto on Weber service, can't beat it, lotsa companies could learn from them.

 

[Donna Shegonee]

Indeed they could. Love their service & located in good ole USA

 

[S.Six]

Weber CS is awesome! Congrats on your new wsm! Now get that thing dirty and don't forget the pix! Oh, and get one of it next to your 14"wsm!