Tom Ferguson
Banned
When I got my WSM back in February, the center section had a small dent on the left hand side that kept the door from closing all the way. It had at least 1/4" opening at the top corner.
Not a big deal, because I'd read here about the door not sealing tight anyway. However, as time went on, I found that many cooks I could close the bottom vents 100% and still maintain a steady 250*.
So I wrote to Weber and asked about a way to straighten this out that wouldn't damage the porcelin coating. I thought that placing a short 1x2 on the inside and the outside of the door opening and tightening a couple of C-clamps would do the trick.
The guy at Weber (Fred) wrote back and said, "yeah, that might do the trick, but why don't I just send you out a new center section?"
FedEx just dropped off my new center section. How can you beat that for Customer Service? I just don't see myself ever buying a different brand of outdoor cooker.
Not a big deal, because I'd read here about the door not sealing tight anyway. However, as time went on, I found that many cooks I could close the bottom vents 100% and still maintain a steady 250*.
So I wrote to Weber and asked about a way to straighten this out that wouldn't damage the porcelin coating. I thought that placing a short 1x2 on the inside and the outside of the door opening and tightening a couple of C-clamps would do the trick.
The guy at Weber (Fred) wrote back and said, "yeah, that might do the trick, but why don't I just send you out a new center section?"
FedEx just dropped off my new center section. How can you beat that for Customer Service? I just don't see myself ever buying a different brand of outdoor cooker.