MY WSM 22" HAS BEEN DELIVERED--A little dissapointed, but I'll get over it...


 

Tony A

TVWBB Fan
A little bitter sweet on the WSM, so far anyways. BUT, I have yet to cook on it, and that is ultimately what matters.

So I get home and commence to put the WSM 22" together. Easy stuff. BUT, the mid section was way out of spec. The lid was perfectly round. I fooled around with it for hours making sure the Mid section was as close to 'perfectly' round as possible. Tape measure, yard sticks and all. It appears the lip that accepts the lid is not stamped at the correct angle. Before I do anything drastic, I call Weber. Without hesitation, "Mary" in customer service says "We'll get a new mid section out ASAP, probably about a week, due to current backorder. We'll ship next day priority"

So now, I figure "what the heck, new one on the way" and start modifying the lip angle with a pair of padded pliers. I start slow, and about every half inch, all the way around, I start to pry the lip outward. So i'm moving it out about a 1/16th of inch outward each 'pry'. Still a NO GO. I go around again, whamo, lid slides in, but it is now FUSED to the mid section. I manage to pry the lid off, the commence another go around, Gently prying around the perimeter one more time, the lid fits in with a solid "whoosh" sound. During all this, I can see porcelain dust falling from the lip of the mid section. No chunks or chips, just a fine dust. But the lip feels rough to the touch, the lid is nice and snug.

So bottom line. Weber made it right. New mid section on the way. I have a dinged up "new' smoker after about 2.5 hours if fiddlin' around. I just figure for $400, they should make sure the pieces fit. The proof will be when I fire this bad boy up. Stay tuned for initial launch sequence this weekend.

Thanks all for letting me vent.
 
That sucks and I agree but with any mass produced item you are going to have these issues. I am glad to hear they are making it right. If I were you I would go around one more time. My lid does not touch the middle lip at all when I put it on. I would be afraid to mess up the lid any more by making contact with that lip. I guess a blessing is now you will have two middle sections. You could try out different mods one of them before applying them to the other one. Or better yet you could double stack those babies. Talk about capacity but you might need a ladder to get to the top grate.
 
Sorry to hear about your disappointment. ...but nice to hear that Weber has world class cust service and will be sending another out right away. Look forward to posts of your cooks.
 
I hadn't even thought about the benefit of 2 mid sections. Thanks. As for stacking both mid sections, I can see it now! an 11' tall. "WSM Magnum"... too funny. I can install a deer gambrel then just hoist the entire pig up by the the rear legs. Kidding of course (or am I?)
 
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Just sayin...............:D
 
Two center sections on a 22" WSM would make for one really tall, but pain to use smoker. It would also make a nice and tall kettle too I suppose. :)
 
Too bad you had a problem with it. Weber is going to make it right, which is what matters. When you do your first cook, all the initial disappointment will be gone!

Bob
 

 

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