Kudos to customer service!

[Mike Hartwell]

While cleaning the ashes out from a recent cook, I noticed that the knob on the door was getting loose, and it appeared that a washer might have come off.
I went on weber.com and used their "contact us" form to ask for advice on repair.
This morning I had an email response asking for my address in order to send me a new door.
Kudos to John at Weber customer service.

 

[MKEvenson]

OMG!!! It's a knob epidemic. Mine just completely came off in a parking lot ( I was cooking in), I lost some of the washers and Weber sent me a new door. Holy Cow Batman!!!

Mark