Genesis Gold Part 2

[Josh Dekubber]

Oh wow

 

[Steve Hoch]

I sent him the part number for the right manifold and a link to buy one. Hopefully that's the end.

 

[Steve Hoch]

There will be more to this story. I'll let everyone know how it plays out, but it should be interesting.

 

[Josh Dekubber]

There will be more to this story. I'll let everyone know how it plays out, but it should be interesting.

I hope it's a good story

 

[Steve Hoch]

I hope it's a good story

As long as it doesn't end with me taking the grill back, it should be.

 

[Josh Dekubber]

Exactly

 

[Cody Bratton]

Your listing was very clear it was an LP grill.

 

[Steve Hoch]

Your listing was very clear it was an LP grill.

Oh, he knew the grill was LP when he bought it. He just thought he would run it on NG like he had done previously. The only part I don't understand is how he thinks the previous Genesis Gold he had ran right on NG unless it was really a Ng grill and he just doesn't understand the difference.

 

[Cody Bratton]

Oh, he knew the grill was LP when he bought it. He just thought he would run it on NG like he had done previously. The only part I don't understand is how he thinks the previous Genesis Gold he had ran right on NG unless it was really a Ng grill and he just doesn't understand the difference.

Well before I found this site, circa 2004, I knew LP and NG were different. People are stupid.

 

[Steve Hoch]

Well before I found this site, circa 2004, I knew LP and NG were different. People are stupid.

That they are.

 

[Steve Hoch]

So @Cody Bratton was gracious enough to send me the manifold from a NG Genesis Gold he has that was in less than decent condition. I polished and lubricated the valves for good measure and removed them from the rail. I sanded down as much of the expected surface rust as I could on the rail and gave it two coats of the Rustoleum hi heat flat paint so as to not highlight the flaws in the metal. I let it dry for a day and reassembled it. The plan for it now is to take it to the guy's house that bought my Genesis Gold grill and convert it to NG all in the name of keeping a customer happy. I won't touch his gas line so if he still isn't happy with how it works, I'm just going to have to tell him it's a problem on his end. I don't think I can do anything more for someone than that

 

[Josh Dekubber]

So @Cody Bratton was gracious enough to send me the manifold from a NG Genesis Gold he has that was in less than decent condition. I polished and lubricated the valves for good measure and removed them from the rail. I sanded down as much of the expected surface rust as I could on the rail and gave it two coats of the Rustoleum hi heat flat paint so as to not highlight the flaws in the metal. I let it dry for a day and reassembled it. The plan for it now is to take it to the guy's house that bought my Genesis Gold grill and convert it to NG all in the name of keeping a customer happy. I won't touch his gas line so if he still isn't happy with how it works, I'm just going to have to tell him it's a problem on his end. I don't think I can do anything more for someone than thatView attachment 112147View attachment 112148View attachment 112149

Wow that's customer service!! Excellent job Steve!!

 

[Steve Hoch]

Wow that's customer service!! Excellent job Steve!!

Let's see how it turns out. I feel like there's still a pretty good chance he won't be happy, but at least then I will know it wasn't because I didn't try to help him out.

 

[Josh Dekubber]

Let's see how it turns out. I feel like there's still a pretty good chance he won't be happy, but at least then I will know it wasn't because I didn't try to help him out.

Absolutely steve. You are going above and beyond for sure. I would be blown away and forever thankful if I was in his position and somebody did all that for me.

 

[Cody Bratton]

Looking good!! Hopefully he’s grateful for your time and effort!

 

[Steve Hoch]

. I would be blown away and forever thankful if I was in his position and somebody did all that for me.

Ha ha, you know I probably would be too. I just don't want the guy to have a bad taste in his mouth after paying what I consider to be good money for one of my babies. I would rather go the extra mile and it will make me happier in the end too, I hope.

 

[Josh Dekubber]

Ha ha, you know I probably would be too. I just don't want the guy to have a bad taste in his mouth after paying what I consider to be good money for one of my babies. I would rather go the extra mile and it will make me happier in the end too, I hope.

I totally agree with you 100% and admire that kind of thinking.