The first Cajun Bandit door I got Had a huge gap in the top when installed on the WSM. I emailed Chris at CB with a photo and told him that I thought I could bend it out of it. But just wanted to let him know about it in case I screwed the door up and could not fix it if I made it worse.
He told me to try to fix it if I wanted but that he was sending out a new door ASAP. I thanked him and thought that this was indeed great service.
Ironicly it is the same thing that Weber told me when I called about having an "out of round" middle section and Charcoal bowl.
A few days went by and my new door came. I was excited, Opened it up and it is HUGE! He sent me a 22.5 door by mistake.
Emailed again and explained how bad I felt but that he sent the wrong size door. He appologized and sent the proper door which fit much much better with only minor tweaking.
By seeing the new door I was able to measure it up against the first door and was able to bend that one into one that will fit pretty good now too. But, without the new door (template) I think I would have bent it wrongly as this can be tricky to get right.
I bought a new door assy from weber just to get the knob so I could have two SS doors.
So, I have a new 22.5" CB SS door and two original 18.5" doors without knobs that I might just put up on the trade section sometime soon.
Basically it seems that the guys at Cajun Bandit will stand behind what they make/sell at all costs.
If your door doesn't fit right just drop them a line and I bet one way or another they do there best to make sure you are a happy customer.
I am gonna buy there Rotisserie setup some time soon and will keep my eye on there new products. I will buy what I can from them because they took great care of me on this first purchase and seem to be good folk who care about what they do.