NeilH
TVWBB Emerald Member
I recently placed an order for the 22.5” grates but received two grates that were 10”x8”. I have no idea what they go too but are the wrong item. My order and receipt even say otherwise. Problem is, they are non existent as far as contacting. I call their number but the recording says to go to their website and email them. So I did that but nothing, not even a response. Have any of you had this experience before with them? I simply won’t a prepaid shipping label to return them for a full refund. I guess the next step is to file a claim through PayPal ? Thanks for any help.