I have been following your thread on the griddle with interest as it is the combo we are currently looking at. As for the pizza stone is there any way that a 15inch round stone could sit on the crafted frame. I’m in Canada and the price of the griddle and the stone is closer to $200 EACH! I...
I hear you on the customer service front. They are great to deal with most of the time. I recently purchased a new performer that had a few issues. They are slowly getting them resolved. What gives me pause is the fact that everyone knows they have good after purchase support. How do so many...
Sorry if this has been answered somewhere else but my search keeps coming up short. I see that the Kamado's have a port for something such as a Billows but does it actually have a separate port for grate wires or are they just run between the gasket?
Any help would be appreciated here. I purchased a dud of a performer in the spring and have been battling issue after issue. Weber service has been great so far but honestly I’m just tired of going through it all. Several bits and pieces later ( 3 bowls to finally get the holes in the right...
Figured I should give an update. I was surprised to hear from Weber on a Sunday afternoon but that's what happened. I got an email late this afternoon and after several back and fourths I am pretty satisfied. They are positive that the second bowl is good and that it isn't a bubble it's an...
The question that they won't answer, which is why I haven't used it yet in case I have to return it is what happens in a year from now or even 5 years from now if the bubble pops and I'm stuck with a rusted exposed metal bowl. I think it's a ten year warranty but I'm sure as it gets close to the...
I sent them the pics of the replacement bowl this morning and am waiting to hear back from them. I figured I'd attach some pics of the first bowl here as well so you guys can get an idea of Weber's problems here.
Thanks. This is actually the replacement bowl. The original was much worse. I don’t quite understand how they are managing to ship them out this way. Weber usually has a better rep then most.
Ok guys and gals, I need your opinions. I splurged on a Crimson Performer Deluxe last month. The only way I could get one even remotely close to me was Home Depots ship to store option. The box looked a little rough but inside looked like it had never been touched. I proceeded to assemble.
Once...
Just finished assembly. Think I got the last Crimson in the country! Not the greatest day for its first run but they say rain is good luck. Two issues unfortunately. Seems to be a bubble of some sort under the porcelain inside the bowl right where the one touch sweeps. Also the cover for the...
Thank you very much. That's a great point. I've never owned the baskets so my only experience has been with the chimney. It is when the upper portion of the chimney is starting to light and as you stated on the hot pour that I really get some embers flying around. I guess I'm over thinking this...