Guy Wallace
TVWBB Super Fan
I had a small problem I was getting by with but I decided why jury rig somthing with a new smoker ! I tried fixing it myself by pushing the lid to get in in the proper shape but after pushing and tuggin and measuring it I could see the problem was the lidwas still out of round about 3/8 or more. I cked the bottom and middle section and they are perfect .
Long story short I called them and a new lid is on the way BEST customer service I ever delt with period . I love there products always have my orignal kettle we still use is almost 30 yrs old . I will never I mean never buy anything to BBQ with but a Weber product .I was amazed .
Living in Detroit and seeing how bad customer service got in the auto industry . They need to take lessons from Weber . They stand behind what they sell . this day and age I only no of one other company that does that and that Stanley thermos bottle products .
And Jan The customer service rep was friendly and very helpful . Iam actually flbergasted . So for those that don't know you own a quality product from a great company . Or if your on the fence about a Weber product have NO qualms go for it
Iam just a satisfied cust I have no relationship what so ever with Weber .
Long story short I called them and a new lid is on the way BEST customer service I ever delt with period . I love there products always have my orignal kettle we still use is almost 30 yrs old . I will never I mean never buy anything to BBQ with but a Weber product .I was amazed .
Living in Detroit and seeing how bad customer service got in the auto industry . They need to take lessons from Weber . They stand behind what they sell . this day and age I only no of one other company that does that and that Stanley thermos bottle products .
And Jan The customer service rep was friendly and very helpful . Iam actually flbergasted . So for those that don't know you own a quality product from a great company . Or if your on the fence about a Weber product have NO qualms go for it
Iam just a satisfied cust I have no relationship what so ever with Weber .