I am so sorry to hear that! We understand you want to provide your fans with the best experience possible, and we do too!
Please encourage them to contact our Fan Experience Team directly with their order number and any applicable photos by either emailing them at
fanhelp@spri.ng (
mailto:fanhelp@spri.ng), or through live chat. For more contact info, please see here:
https://spring4creators.zendesk.com/hc/en-us
The chatbox will show on the bottom right during business hours (9 AM- 5 PM EST) and we’ll be able to assist them as quickly as possible!
Please note we can’t discuss fan/order information with anyone but the fan due to privacy policies, but we promise to do everything in our power to find a solution to their issue when reaching out to us.
Thank you for understanding. If you have any further questions, just let us know!