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Guest
Guest
I'm not sure if my 2 WSM's have defective charcoal grates or what. Each side seems to be missing the last bar of metal, leaving a 2"+ gap on each side. When you put the charcoal ring over the grate, it looks obvious that the charcoal will fall through each side.
I called customer service at Weber and the lady said that as far as she knows, the charcoal grates are not supposed to be like that. I gave her the serial # (2 letters) from the lid vent and she said they will send me 2 new charcoal grates on October 15 and FedEx will pick up the old ones the following day.
I asked a friend of mine online if his charcoal grate was like that, and he said he didn't think it was. Maybe there was a certain lot # of the grates that never had the outer pieces of metal bar welded to the grate. If so, they are unaware of the problem until now. Maybe I was the first person to let them know about it.
You can stick your hand through eack side where the gap is twice as large as in between all the other bars. I would hate to keep having charcoal fall through the holes every time they settle or get shaken or raked.
Has anyone else noticed their charcoal grates with spaces like this on the sides?
It looks just like they forgot to weld the last bar on each side.
Thanks.
I called customer service at Weber and the lady said that as far as she knows, the charcoal grates are not supposed to be like that. I gave her the serial # (2 letters) from the lid vent and she said they will send me 2 new charcoal grates on October 15 and FedEx will pick up the old ones the following day.
I asked a friend of mine online if his charcoal grate was like that, and he said he didn't think it was. Maybe there was a certain lot # of the grates that never had the outer pieces of metal bar welded to the grate. If so, they are unaware of the problem until now. Maybe I was the first person to let them know about it.
You can stick your hand through eack side where the gap is twice as large as in between all the other bars. I would hate to keep having charcoal fall through the holes every time they settle or get shaken or raked.
Has anyone else noticed their charcoal grates with spaces like this on the sides?
It looks just like they forgot to weld the last bar on each side.
Thanks.