Chad M. Anders
TVWBB Member
I wanted post this question just out of curiousity more than anything. I just finished putting together my new 22.5" WSM this morning and found the lid had no damper assembly installed. I didn't remember installing one in my 18.5" WSM but it had been a while and I thougt perhaps I had. I went back through all the packing material trying to find the damper with no luck. I finally decided I'd call Weber customer service and see if they could give me a hint. I thought maybe it might be tucked somewhere I was overlooking possibly and if nothing else I needed to call them to get one headed my way anyway.
The nice lady I spoke with said it should be installed in the lid to which I responded I thought so too. She even put me on hold and checked with a couple other employees she said to confirm it was supposed to be installed at the factory. They all agreed yes it was which I believe to be correct.
So, my question here is, are the lid dampers usually installed and shipped in the lid still? If so, has anyone ever received a lid with no damper on a new smoker?
They were quite amused by my call and it was a great experience....my first ever dealing with Weber's customer service. They asked me to email them a pic they were so baffled. FYI, it was not as a requirement before the replacement damper was shipped or anything. She took my addy and said one would go out this afternoon, no problems there. Just asked if I would mind to email her a pic of the lid.
The nice lady I spoke with said it should be installed in the lid to which I responded I thought so too. She even put me on hold and checked with a couple other employees she said to confirm it was supposed to be installed at the factory. They all agreed yes it was which I believe to be correct.
So, my question here is, are the lid dampers usually installed and shipped in the lid still? If so, has anyone ever received a lid with no damper on a new smoker?
They were quite amused by my call and it was a great experience....my first ever dealing with Weber's customer service. They asked me to email them a pic they were so baffled. FYI, it was not as a requirement before the replacement damper was shipped or anything. She took my addy and said one would go out this afternoon, no problems there. Just asked if I would mind to email her a pic of the lid.
