David Crow
New member
This is a sad story about the 14 hours that I owned a WSM.
I was planning on cooking a couple of butts for my daughter's birthday party. In the past I've typically either done these on the gas grill or my little brinkman. I didn't really feel like staying up all night watching the brinkman like a hawk and I didn't really want to use the gas grill either, so I decided to go ahead and get a WSM.
There is one store in town that sells the WSM so I called them up to make sure they had one and then headed out. When I got there I asked the guy to get me one from the back and he said I could have the floor model if I wanted. I figured it would be easier to get one in a box to fit it in my car.
I head back home, ate dinner, then decide it was time to start putting together my WSM. I cut open the box and too my horror there are several spots on the side of the charcoal bowl and it's shaped like an egg. I proceeded to take all of the parts out of the box and see if it was just the top. As it turns out the whole smoker was squished up and oval shaped and there are several marks where the enamel coating is chipped off. I made a very short lived attempt at trying to correct the problem, realized that it was hopeless, then boxed it all back up.
By this time the hardware store where I purchased it was closed so I was out of luck. I stuck the butts on the gas grill and let it ride. The butts turned out OK for a gas cook, not really what I had grand hopes for earlier in the day though.
This morning I went back to the store and returned it and just asked for my money back. I figured I could buy one off of amazon and get it a little bit cheaper since I wasn't in a hurry any more.
Seeing as this was probably a shipping problem I'm a little bit skeptical about getting one shipped to me. Has anyone here had any problems ordering one online and having it shipped? If you got a damaged one what did you do about it?
I was planning on cooking a couple of butts for my daughter's birthday party. In the past I've typically either done these on the gas grill or my little brinkman. I didn't really feel like staying up all night watching the brinkman like a hawk and I didn't really want to use the gas grill either, so I decided to go ahead and get a WSM.
There is one store in town that sells the WSM so I called them up to make sure they had one and then headed out. When I got there I asked the guy to get me one from the back and he said I could have the floor model if I wanted. I figured it would be easier to get one in a box to fit it in my car.
I head back home, ate dinner, then decide it was time to start putting together my WSM. I cut open the box and too my horror there are several spots on the side of the charcoal bowl and it's shaped like an egg. I proceeded to take all of the parts out of the box and see if it was just the top. As it turns out the whole smoker was squished up and oval shaped and there are several marks where the enamel coating is chipped off. I made a very short lived attempt at trying to correct the problem, realized that it was hopeless, then boxed it all back up.
By this time the hardware store where I purchased it was closed so I was out of luck. I stuck the butts on the gas grill and let it ride. The butts turned out OK for a gas cook, not really what I had grand hopes for earlier in the day though.
This morning I went back to the store and returned it and just asked for my money back. I figured I could buy one off of amazon and get it a little bit cheaper since I wasn't in a hurry any more.
Seeing as this was probably a shipping problem I'm a little bit skeptical about getting one shipped to me. Has anyone here had any problems ordering one online and having it shipped? If you got a damaged one what did you do about it?
