I am not happy! Time to call Weber.


 
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Wow, I am spiraling deeper into the Twilight Zone now. I never got a call back after sending the email so I called them. A very nice gentleman took my call. I explained everything to him and he looked at the photos. The first thing he asked was why did they send me black when I have a brick red grill. He told me they have brick red in stock and he was sending me a replacement bowl in that color. If it does indeed come guess what Kevin is getting?
 
Wow Tim...thats great news. Hope it looks ok when you get it.

It amazes me how you can get so many different answers from Weber customer service for the same questions. I guess it all depends on what rep you talk to and their personal experience.
 
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Timothy Hoffman:
Wow, I am spiraling deeper into the Twilight Zone now. I never got a call back after sending the email so I called them. A very nice gentleman took my call. I explained everything to him and he looked at the photos. The first thing he asked was why did they send me black when I have a brick red grill. He told me they have brick red in stock and he was sending me a replacement bowl in that color. If it does indeed come guess what Kevin is getting? </div></BLOCKQUOTE>

Well it must be Christmas somewhere, so they do not have RED in stock but they Have BRICK RED. Who would have figured a slip of the tongue would get you a black set.

You go Tim stay on them.
Kevin

P.S. Tim I saw that great buy you made on that smokey Joe, I never can find those that cheap or as half as nice as that one, I would love to try and make one of those mini smokers out of one.
 
I have a blue 2010. I just noticed the same problem. I called Weber CS in Canada. Hopefully they come threw like every one else says they do.


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Dave, I hope Weber comes through for you too.

Fed Ex was just here. Look what I just got.

120531.jpg


Kevin you are half way there now. Send me your mailing address to hofy67 AT gmail DOT com
 
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Timothy Hoffman:
Dave, I hope Weber comes through for you too.

Fed Ex was just here. Look what I just got.

120531.jpg


I will be sitting on my front porch with tools in hand. Thank you in advance Tim, this to good to beleive.
Kevin

Kevin you are half way there now. Send me your mailing address to hofy67 AT gmail DOT com </div></BLOCKQUOTE>
 
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Timothy Hoffman:
Remember to email me your shipping address.

Kevin L
Northern Kentucky

isnt going to make it. </div></BLOCKQUOTE>

Email sent let me know if you do / or do not get it.
lindky75@live.com
 
Called back today, and a new bowl should be here in a day or two. This is the reason why I have 3 Weber grills/smokers.
 
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