Eric Fravel
New member
I am experiencing extremely slow warm up times. Last night we threw some sides on the EX6 for 45 min at 225 before adjusting the temp to 600 for steaks. The Smokefire took 35 minutes to warm up to 400 degrees. I was on the phone with Weber to try and diagnose for about 25 minutes but never got through to anyone. This Smokefire doesn't have the same sound that it use to. I think they've dialed back the performance to maintain steady temps. When I purchased it, you could hear the roar of the fan and fire when heating up, now the fan only seems to get up to a medium speed when heating up. Has anyone else experienced this or contacted customer service about it?