Wow that was a lot of work. Looks like a bad connection (loose) on the old main breaker feed lug took out the original panel. Melted the plastic behind the lug and made that hole. Good thing the lug didn't touch the back of the panel. That would have been a spectacular short, with the only protection being the transformer fuse somewhere down the street.
One thing I saw in the photos. There is a bonding screw in the neutral connecting bar in the right hand panel (green screw near the input lug). The left panel seems to not have one. Do you know if it got added? Since these are both considered "main panels" I think they each need a bonding screw. Without the screw, that enclosure is not grounded. If you don't see the green screw in there maybe ask the guy about it?