Christine S.
New member
Hi Folks,
I bought a Stoker recently and am beginning to wish I had purchased a DigiQ instead.
After my purchase, a week went by and I noticed that my account had not been debited yet. I sent an email asking when I might expect it to be mailed out. Another week goes by with no response. At this point I am feeling ignored, so I sent an email letting them know I was still waiting for a response to my previous email.
I finally get a response that they are waiting for a part. I had no problem waiting for the part, but I did have a problem with the lack of communication. I think it was about a week and a half after that last email that I was sent my Stoker.
So last weekend I do my first cook with the Stoker. All went well. But today the Stoker began to act up on me. The blower would not stop blowing. I set my Stoker for 200 degrees and it was 240 before I decided that I needed to do something. I turned the thing on and off, unplugged and plugged back in the power cord, unplugged all of the blower and temp plugs multiple times in an effort to reset the thing. Finally it started working properly and I left it alone for most of the day. But late in the day when I tried to reset the temps higher I had the same problems. Nothing I did got it back on track, and I gave up and finished up in the oven. Now I am dreading the horrible customer service I am anticipating I will need to deal with. I hope I am wrong.
I bought the Stoker because it had multiple temp probes, not because of all the fancy computer stuff. Reliability is a much bigger factor now. I just thought I'd share in case someone is thinking of buying a Stoker.
-Christine
I bought a Stoker recently and am beginning to wish I had purchased a DigiQ instead.
After my purchase, a week went by and I noticed that my account had not been debited yet. I sent an email asking when I might expect it to be mailed out. Another week goes by with no response. At this point I am feeling ignored, so I sent an email letting them know I was still waiting for a response to my previous email.
So last weekend I do my first cook with the Stoker. All went well. But today the Stoker began to act up on me. The blower would not stop blowing. I set my Stoker for 200 degrees and it was 240 before I decided that I needed to do something. I turned the thing on and off, unplugged and plugged back in the power cord, unplugged all of the blower and temp plugs multiple times in an effort to reset the thing. Finally it started working properly and I left it alone for most of the day. But late in the day when I tried to reset the temps higher I had the same problems. Nothing I did got it back on track, and I gave up and finished up in the oven. Now I am dreading the horrible customer service I am anticipating I will need to deal with. I hope I am wrong.
I bought the Stoker because it had multiple temp probes, not because of all the fancy computer stuff. Reliability is a much bigger factor now. I just thought I'd share in case someone is thinking of buying a Stoker.
-Christine