Rick P
TVWBB Pro
That's part of the problem right there. I'm in no way defending OXO, but it's "buyer beware" and can be a roll of the dice when buying from EBay, or any online retailer that's not authorized. It's kind of like Thermoworks. You might a few bucks buying them from Amazon, but Thermoworks will not provide warranty or technical services unless you purchase directly from them. In fairness to Thermoworks, they make that policy very clear on their site.That's the trouble with an online sale. The device was brand new. But, I have no idea if the seller was an online retailer or not. And EBay's sales records are not easily discernible to actually determine if you bought it from an actual retailer or Tony Soprano's crew. They can tell by the S/N it's under a year old. When I had trouble with the Barista Brain brewers they did not make me jump through all the hoops
Could not get through a CS line (actually could not even find one) so I had to do it with their email support
IMHO, EBay is sketchy. At least with Amazon, you always have a copy of the receipt and can easily tell if they're an authorized retailer.
Again, good luck and I hope that it works out for you!