So I recently posted on the bbq board about my first two cooks on my lovely WSM 18.5 First Cook(s)…to get some more practice in before a labor day cook that will be feeding a decent amount of people, I was doing some chicken this past Sunday. I noticed a small area right where the handle connects to the lid about the size of a quarter where the enamel had been rubbed completely off. It was a bit deep as well… almost if it had been grinded.
I am not sure how I missed this in the excitement of my unboxing and first two cooks, but I have babied this thing pretty well and its in an area where even if I had dropped the lid on its head or something crazy like that its almost protected by the handle.
So I put in the call to customer service today.. And have a new lid coming my way via fedex. I don’t even have to return the old lid and I have not even taken a picture yet (going to provide them one for the record though). Just an amazing, friendly and hassle free customer service experience.
Already have a Weber gasser and a Smokey Joe, but this is the type of thing that will make me a Weber disciple for life (this and the quality of their products which happen to allow me to cook some tasty food).
I am not sure how I missed this in the excitement of my unboxing and first two cooks, but I have babied this thing pretty well and its in an area where even if I had dropped the lid on its head or something crazy like that its almost protected by the handle.
So I put in the call to customer service today.. And have a new lid coming my way via fedex. I don’t even have to return the old lid and I have not even taken a picture yet (going to provide them one for the record though). Just an amazing, friendly and hassle free customer service experience.
Already have a Weber gasser and a Smokey Joe, but this is the type of thing that will make me a Weber disciple for life (this and the quality of their products which happen to allow me to cook some tasty food).