What a great way to break in my smoker.....I was checking my fire and the door handle pulled apart. Fortunatly, I was able to dig the pieces out of the bottom and piece it back together but I know its going to happen again at some point.
Not sure, but maybe parts were just loose after shipping and handling. I've never opened mine since assembly 8 months ago except to reshape the poor fit after the first cook..................................d
That's a bummer, but sometimes the handle just isn't put on right. Call Weber customer service at 800-446-1071, explain what happened, and they'll take good care of you ASAP.