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I know that if you contact customer service and tell them the temps you want to run your smoker they will provide you with the proper perimeters for your temps........ I want to use mine in the ON OFF MODE so I asked them and I received an email with the settings and how to program the settings...

Andy information: the ATC is used a lot in comp bbq events, people taking the lids on and off often, what ive seen it doesn't really change or over work the units....and the minion method for smokers work very well for controllers as long as you give the pit some time to get up in temps then...

any problems?

I agree with you totally, but if you can't get the answers your looking for, then it's time to move on (level headed) to a supervisor.

I am sure calmers heads will prevail, if you haven't asked to speak to a manager then just go around her and speak to the person who can make that "Call"....... Hopefully this will end with a happy resolution for all.

Jerry- Did you contact Auber about your results and if so what did they tell ya. I hope they did the right thing and will replace your unit.

Good Advice

well Jerry you got your answer you got it both with water and with water.....If SUYI won't help you then ask to speak to somebody else, they should send you another unit....I think something is faulty in your system.

me too.......lol, i am putting mine on at 4am.....

Sounds good Lawrence so far we have four responses,,,,the more the better!

Yup, it's called the POINT, it is 1 part of 2. There is the flat and the point..... You make great BURNT ENDS with the Point, and the slices with the flat......

and foil that water pan

awesome, throw out some ideas or what you'd like to see or done....... where you from Laura D

Was there any doubt?........Hope we can get more to respond.

Awesome instructions!

I'd ask to talk with somebody else and see if they will send you another unit after you send them that unit back. BUT first find time to do a dry cook and see the results.

exactly

JS- I keep asking him if he has done a test without the water pan filled up. Told him to try without water in it...see whats going on......and im surprised with the response he has gotten from AUBER, I've heard nothing but good things about them taking care of their clients.......hmmmmm I wonder...

Hello- I have seen many many many SF Bay Area locations on here and I was wondering if the Bay area WSM'ERS might be interested in having a WSM BBQ DAY where we can have fun or maybe have our own bbq competition weekend......Just trying to stir up interest in getting together and sharing ideas...

Jerry- When did you get the unit, if your getting no where with her ask to speak to somebody else. I have heard nothing but good things about their customer service....until now, post a video and offer to send it to them so they can see the issues.. Did you try a cook without the...