No problem, hopefully they can help you out with a quick replacement. Mine was missing the antenna, and now I'm waiting to find out if they'll send it to me. I've heard their customer service isn't the best, so I hope they don't live up to that expectation.
Try setting setting the IP, subnet, gateway, and DNS server all to 255.255.255.255. I used the following video to set up my new Stoker today and it worked great.
http://youtu.be/nsc1v5oA0kc
Last year I bought a Smokenator for my kettle, and used it several times with great success. I've decided to upgrade to a 22.5 WSM for more room and better temperature control. I haven't bought the WSM yet, but I already ordered a wifi Stoker to help with overnight smokes or for weekends where...