Tomas Bjornerback
TVWBB Member
Hi,
I just got of the phone with Weber Scandinavia. They accommodated my claim for my Smokey Joe Silver and would upgrade the bottom part to a Gold(!). NIIICE! Thanks!
The damages on my Ranch Kettle (just purchased used) were not considered as eligible for warranty. They said someone had made a huge coal fire (I'm thinking wood even) which made the coal mesh become bent and the high temperature made the porcelain crack.
I tried to argue that the cracks were *under* the coal mesh, and it should not be the hottest place. If the cracks were from the mesh and UP, I would have agreed.
Can you guys help me argue my case? What can possibly be the reason for the cracks on the bottom bowl?
See pictures here:
http://www.bjornerback.com/tomas/bbq/warranty/
Best regards,
A happy Weber user
I just got of the phone with Weber Scandinavia. They accommodated my claim for my Smokey Joe Silver and would upgrade the bottom part to a Gold(!). NIIICE! Thanks!
The damages on my Ranch Kettle (just purchased used) were not considered as eligible for warranty. They said someone had made a huge coal fire (I'm thinking wood even) which made the coal mesh become bent and the high temperature made the porcelain crack.
I tried to argue that the cracks were *under* the coal mesh, and it should not be the hottest place. If the cracks were from the mesh and UP, I would have agreed.
Can you guys help me argue my case? What can possibly be the reason for the cracks on the bottom bowl?
See pictures here:
http://www.bjornerback.com/tomas/bbq/warranty/
Best regards,
A happy Weber user
![icon_smile.gif](http://tvwbb.infopop.cc/groupee_common/emoticons/icon_smile.gif)