Issue with New Weber Mastertouch BBQ?


 
C

Chris from London

New member
I have just received my new weber BBQ today however the silver plate labelled weber on the LID has some noticeable scratches and the in the base there seems to be some indents if you look closely enough?

Is the indents normal (like little raised blobs) or should it be completely smooth?

I have contacted the company I have purchased it from and they have advised me that they can collect it and offer a full refund, send a replacement in 5-7 working days or give me £20 refund (from the £212 I spent on it).

What should I do?

Please see pics that show the indents on the inside and out and stripe lines that have appeared from opposite the grill holders on the outside of the base.

http://imageshack.com/a/img823/2384/9baq.jpg
http://imageshack.com/a/img560/3368/cczs.jpg
http://imageshack.com/a/img534/7889/0fwp.jpg
http://imageshack.com/a/img27/9823/r86i.jpg
http://imageshack.com/a/img819/8386/e84p.jpg
http://imageshack.com/a/img62/633/glmk.jpg
 
Hello Chris, welcome to the forum. Sorry to here about the problems with your new kettle, Weber is very good at making things right for there customers. Have you contacted them direct ? They may send out replacement parts directly to you instead of going to the place where you purchased it
 
I have those little "blobs" on my 06 OTG lid. I think it was a grain of sand that they used to sandblast the lid prior to going thru the enamel coating process.
They will start to spall out, and look like spider veins in time.
Like Dave pointed out, contact Weber and show them the pics, they'll make it right.

Tim
 
Chris - who did you purchase from?
I tend to use WOWBBQ in the UK - they usually have the best prices and fantastic customer service.
If you're not happy I'd go for a replacement - but if it's 'just visual' it won't stop you BBQing...
 
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