Scott T (Odirom)
TVWBB Fan
This thread is not to bash anyone or anything, but to point out what fantastic service I got from Guru.
On my second cook I was taking the gator clip off of my pit temp probe. The metal jacket came off too. So the exposed inards of the temp prober were in one hand, the gator clip and metal casing were in the other.
Tuesday, 7/22 I sent an e-mail in the morning to the BBQGuru folx. I heard nothing. Turns out that I sent it to the "Hi, hellow" email instead of the customer support/technical assistance e-mail. So Tuesday evening I sent the same story to the Tech support email.
No answer that night.
Wednesday comes and goes.
Thursday, 7/24 I am thinking it is time to poke someone with a stick to get a response. Maybe even a phone call. I get busy at work that morning, and head out to lunch thinging "When I get back from lunch, it will be time to rattle some cages!!!"
I come back from lunch and sitting in my chair is a small box, USPS Priority over night.
I open said box, and it is a brand new pit probe.
I was blown away. I had a problem, they made it right--And before my next cook!!!!!
I will recommend the BBQ Guru to anyone who is interested in ATC. Their product is bullet proof, idiot proof, and their customer service is second to none!!!
Is it pricey? Sure. But you get what you pay for. If you go cheap bargain basement, that is what you get. None of that from the folks at BBQ Guru!!!!!
I am, at this point, one of their best advertisements!
On my second cook I was taking the gator clip off of my pit temp probe. The metal jacket came off too. So the exposed inards of the temp prober were in one hand, the gator clip and metal casing were in the other.
Tuesday, 7/22 I sent an e-mail in the morning to the BBQGuru folx. I heard nothing. Turns out that I sent it to the "Hi, hellow" email instead of the customer support/technical assistance e-mail. So Tuesday evening I sent the same story to the Tech support email.
No answer that night.
Wednesday comes and goes.
Thursday, 7/24 I am thinking it is time to poke someone with a stick to get a response. Maybe even a phone call. I get busy at work that morning, and head out to lunch thinging "When I get back from lunch, it will be time to rattle some cages!!!"
I come back from lunch and sitting in my chair is a small box, USPS Priority over night.
I open said box, and it is a brand new pit probe.
I was blown away. I had a problem, they made it right--And before my next cook!!!!!
I will recommend the BBQ Guru to anyone who is interested in ATC. Their product is bullet proof, idiot proof, and their customer service is second to none!!!
Is it pricey? Sure. But you get what you pay for. If you go cheap bargain basement, that is what you get. None of that from the folks at BBQ Guru!!!!!
I am, at this point, one of their best advertisements!